Shipping & Returns

SHIPPING INFORMATION
Depending on the item or items you buy at aimjewellery.com, you have different shipping methods. When making payment, we will ask you to choose the shipping method in relation to your order. Shipping costs are based on the shipping method you have chosen and are automatically calculated during the payment process, before completing the order.

If you want to get the product as soon as possible and want to speed up the delivery so that it is faster, you have the option of Express shipping. If you choose this option, your order will arrive within two days. The application must be received together with the confirmation of the credit authorization no later than 16:00 CET; otherwise we will only be able to process it until the next business day (we consider weekdays from Monday to Friday, excluding official holidays marked in the official calendar).

DELIVERY PLACES
Currently, we do not ship to PO boxes.

DELIVERY TIMES AND EXPENSES
We have the following shipping methods:

Normal (3-5 working days)

You will receive your order within 3-5 full working days. Weekdays from Monday to Friday are considered working days, excluding official holidays marked on the official calendar.

The value of Normal Shipping is 3,50 EUR

Express (2 working days)

You will receive your order within 2 full working days. Weekdays from Monday to Friday are considered working days, excluding official holidays marked on the official calendar.

The value of Express Shipping for Mainland Portugal and Islands it is 11,33 EUR, for abroad it varies from country to country.

If the order contains a recorded item, we will only send it using the Normal method. If the order includes pieces of engraved jewelry the order will take another 3 or 4 days.

HOW CAN I RETURN ITEMS? OUR RETURN POLICY
We accept refunds or exchanges of items. If for any reason or cause you want to return an item, you can do so easily if it has not been more than 30 days after the date of purchase and if the item is intact and in perfect condition. Refunds made in full will be processed in the same way as the original payment within the next 14 days after receiving the returned items.

Return shipping address:
Goris, Lda
Combatants of the Great War Street,
nº 154, 2nd left - room 2
4420-091 Gondomar
Portugal

As soon as we have received your return, we will proceed with the delivery of the refund.


Exchanges or returns of jewelery pieces modified at the customer's request will not be accepted. If you notice any problem with the receipt of your order, please contact us by sending an email to: iam@aimjewellery.com